Where Charter Travel LLP acts as Agent for another Tour Operator / Airline.
Charter Travel LLP will endeavour to ensure all Passengers' complete satisfaction in arranging their travel/holiday requirements. However, it must be understood that when we take your booking as Agents we accept no responsibility for the Principal named on your receipt. The Principal's Terms & Conditions will apply to your booking. Travel arrangements are booked for you, by Charter Travel LLP as Agent, for the services supplied and where every effort is made by us to make all bookings as requested, Charter Travel LLP cannot be held liable for any alterations or cancellations to these arrangements which are beyond our control. Charter Travel LLP and telephone calls, Your telephone call maybe recorded for quality and training purposes.
Website Usage and Functionality
The holidays on offer on this website are regularly updated by our experienced sales staff. From time to time there may be occasions when holidays are no longer available or there has been a change of price which is scheduled for update on the website. On every occasion, our sales staff will endeavour to provide you with a holiday at the prices advertised and will inform you if prices and availability vary from those currently displayed on the website. pp refers to price per person following other pricing criteria.
The pictures shown on this website are a sample of some of the properties available for your holiday. The vast majority of our properties are privately owned and are furnished to the owners individual taste. With this in mind facilities offered (ie sleeping arrangements, games area, internet access, spa, conservation), furnishings, decor, and standards will inevitably differ. Any information or prices shown on the website are for information purposes only and may have changed before you make your booking. Although we make every effort to ensure accuracy of the website, information and prices occasionally change. You must therefore ensure that all details and prices are checked thoroughly by you at time of booking. Web site descriptions are made in good faith and every care is taken to ensure their accuracy, but no liability will be accepted in the event of any error or misdescriptions.
Changes to Web Site
Charter Travel LLP may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability.
BOOKING CONDITIONS: SECTION B
Where Charter Travel LLP acts as the Principal/Tour Operator
A minimum of £250 deposit per person is payable at the time of booking and the balance due not later than 90 days prior to departure date. In respect of flight only, prices are subject to change without prior notice and can only be guaranteed after full payment has been received and tickets are requested to be issued (if paying by cheque ten working days needed for cheque clearance). Please note your balance due date will be shown on your invoice and no balance reminders will be sent.
Please note if you have requested your tickets to be issued at time of final balance please allow a minimum of 7 working days to be received.
Any extra surcharge or increase on any element of your booking for example: government surcharge, airline, tour operator, hotel or car hire, VAT or tax increases applicable to the booking but not limited to, passed on to Charter Travel LLP will be forwarded to the client by means of an amended invoice at any time up to the time of departure.
Any late payments where possible will be subject to a late payment supplement. For bookings made within 90 days of departure full payment will be required at the time of booking (see section “ C ” for method of payments). Deposits paid by credit/ debit cards / cheques which do not clear for whatever reason, a £20 administration fee will automatically be charged for each occasion a cheque or credit / debit card is presented for payment. Please Note Personal credit/debit cards are no longer accepted for a full payment, but will still be accepted for an initial deposit see section “ C ” for method of full payments.
If we have to reissue a payment to a client for whatever reason an administration charge of £20.00 will be made.
Charter Travel LLP takes pride in providing its clients with quality properties and value for money. Charter Travel LLP will supply any relevant addresses and telephone numbers required for your arrival. Any security deposits held by Charter Travel LLP will be refunded within 8 weeks of vacating the property provided that:
No damage has been caused in or around the property.
Any person occupying the property during the rental period has not made any chargeable telephone calls to the house landline.
Keys are received safely back to Charter Travel LLP head office in England or, where keys have been collected locally they have been returned as instructed.
If you create an account with Walt Disney for any element of your Disney booking, e.g. dining reservations this is beyond the control of Charter Travel, please remember to update your Disney account accordingly for changes and cancellations to avoid Disney administering any further charges to your Disney account, as they will charge for a no show.
Where accommodation has been booked with Charter Travel, Charter Travel LLP cannot be held responsible for any noise surrounding or in the vicinity of the villa or hotel accommodation.
Charter Travel cannot be held responsible if décor or furniture in the villas change as they are all individually owned and it is the home owners choice of decor
Please note the villa addresses will be supplied approximately 7 – 10 days prior to departure. For Allocated on arrival you will be directed to pick up the villa address from the welcome centre using the lock box number provided with your ticket documents.
If you have booked a villa, a security deposit may be required either with the full balance prior to travel or upon arrival in resort. We will advise you when you receive your invoice/ATOL confirmation either way and advise the amount currently required. Some villa/resort communities also charge resort fees, cleaning fees and/or amenity fee locally – please check before you depart as fees vary and can change without prior notification to ourselves. Pool and/or spa heating are an optional extra to be charged when booked, if required. Please be advised that outside temperatures play a great part in pool heating and maintaining the temperature of the pool. It is often the outside temperature which feels too cold to swim rather than the actual pool water being too cold to swim in. We cannot be held responsible for outside temperature being too cold to swim, and therefore no refunds will be given on pool heating once booked. Hotels/condos/apartments and some villas have resort and car parking fees which are not included within the cost of your holiday – these can change without prior notice to ourselves and cannot be prepaid. Please confirm with the hotels/condos/apartments and villas for any additional charges during check in.
Charter Travel LLP has no control over local charges whether in the form of local taxes or resort fees. Local charges could include but not be limited to, in-room safe, cots, and highchairs, car parking charges, phone call charges, and use of certain facilities such as gym, pool or WIFI. Hotels have the right to introduce, amend or remove their resort fees at any time but regretfully do not always inform us of these changes. We have no control over such locally imposed government/resort/parking charges and these cannot be prepaid. Please check with the front desk upon check-in as these charges do vary. If you require a rollaway bed, it is on a request basis locally, and if available is charged for on arrival. Where 3 or 5 people sleep in one room a rollaway bed may be required and if available will be on a request basis and will be charged locally. We cannot guarantee with any accommodation how many beds and/or type of beds there are in any one room, also colour schemes and furnishings. On individual homes and accommodation, these can vary as they are individually designed, updated and changed periodically. We cannot be held responsible for these changes which are out of our control. If additional facilities such as but not limited to key collection, complimentary breakfast, parking, resort fees etc. are available/included with the accommodation at the time you make your booking please note that these can be withdrawn at any time before arrival without prior notification to ourselves. Please note: Whilst every effort is made to provide you with your chosen accommodation, sometimes due to circumstances beyond our control, it is necessary for us to make changes. If this happens, we will endeavour to provide an alternative of the same standard. Any upgrades will be chargeable. A valid credit card will be required on arrival at all hotels for the reservation with sufficient funds available for security and all incidental purchases and government fees and taxes. Where accommodation has been booked with Charter Travel LLP, Charter Travel LLP cannot be held responsible for any noise in the surrounding or in the vicinity of the villa or hotel accommodation.
: Please note pictures of villas are representative to the villa booked we have no control over changes of the decor and furnishings of the home. In the unlikely event that a villa becomes unavailable due to circumstances beyond the control of Charter Travel LLP, we will endeavour to provide you alternative accommodation with similar facilities/specifications however décor and furnishings will vary and the villa location / development may change. Please note that all villas are privately owned and therefore individual furnishings and decor are to the owner’s tastes and differ from villa to villa and as such do not carry official star ratings/categorisation. Any references to wording such as Standard / Luxury / Executive / Deluxe are intended to provide an approximate guide for our clients only. We reserve the right to substitute comparable accommodations based on villa specifications without notice or liability. Pool heating is an added extra, if available and must be pre-paid if required. If travelling between November-April it is advisable to consider prepaid pool heating.
Flight details referred to on your initial emails, name checks and final contracts are planned to be operated by the airlines referred to, But Charter Travel LLP reserves the right to change airlines or aircraft types at any time, for commercial decisions it may be necessary to change your flights, flight times or carrier this will be classed as a minor change unless otherwise noted to you, you may not be notified of any minor changes we have made to your booking. Inflight entertainment and seating policies does not form part of your holiday contract.
The price of your travel arrangements is subject to surcharges on the following items, due to increases in changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Certain flight only bookings are sold on the basis that they are paid and ticketed by a specified date; failure to pay by this date may result in a higher fare being charged or the booking being cancelled and any deposits paid/due being forfeited.
CHANGES MADE BY YOU
If you wish to make a cancellation or amendment please do so in writing, using recorded delivery posting, enclosing the relevant amendment/cancellation charges as shown in the table in Section C.
IF WE CHANGE OR CANCEL YOUR BOOKING
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking, occasionally, we may have to make changes and make commercial decisions which may affect your booking, we reserve the right to do so at any time. We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels, villa home owners and villa management companies etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these changes, most of which will be minor and minimal changes, while we will do our best to notify you of any minor changes as soon as reasonably possible if there is time before your departure, we will have no other liability to you. Please note that carriers such as airlines and flight timings are subject to change, such a change is deemed to be a minor change, a direct flight to a flight with a change on route to the final destination is deemed a minor change, for commercial reasons we also reserve the right to change the carrier to your final destination. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type or airline or airport groups, London airports are Heathrow, Gatwick, Stansted, Luton and London City, a change of accommodation to another of the same standard or classification. We will not pay you compensation if a minor change is made.
However, occasionally where significant changes are made we will make you aware of these changes as soon as reasonably possible if there is time prior to your departure. Examples of major significant changes, a change of the departure time of your travel arrangements of by over twelve hours or more, a change of UK departure airport, as long as that change is not from one London airport to another London airport. London airports are Heathrow, Gatwick, Stansted, Luton and London City, a significant change to your itinerary, missing out more than one destination entirely. If a significant change takes place you will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of a comparable standard from Charter Travel LLP if available, or upgrading any part of your holiday where available and pay the difference of the upgrade costs, or cancelling your booked holiday and receiving a full refund of all monies paid. In major significant changes, except where the major significant change arises due to reasons of force majeure, we will pay compensation as detailed below
We also reserve the right in any circumstances to cancel your travel arrangements, e.g., if the minimum number of clients required for a particular travel arrangement is not reached, failure by you to pay the final balance by the given due date (note if balance due date is missed then loss of deposit and cancellation charges will apply) or unacceptable behaviour or for reasons of force majeure. If it is necessary for Charter Travel LLP to cancel your travel arrangements, in certain circumstances, we will pay to you compensation as set out below, with the exception of your failure to pay the balance by the given due date. Very rarely we may be forced by force majeure to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds or pay you any compensation or meet any costs or expenses you incur as a result.
We will not pay you compensation where we make a major change or cancel more than 12 weeks before departure or in the event of force majeure.
Period before departure within which notice of cancellation or major change is received by us and notified to you. Amount shown per adult. Child prices would be 50% of adult.
|More than 91 days
The compensation we offer does not exclude you from claiming more if you are entitled to do so.
FORCE MAJEURE : We regret neither we nor the supplier of the services in question can accept responsibility or pay any compensation where the performance of contractual obligations is prevented or affected by reason of circumstances amounting to 'force majeure'. Circumstances amounting to 'force majeure' include any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid an event such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, government action and all similar events outside the control of ourselves or the supplier.
OUR LIABILITY TO YOU:
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected your travel arrangements. Subject to paragraph (ii) below our liability in all cases shall be limited to a maximum of X2 of the costs of your travel arrangements. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law. (iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices (Charter Travel LLP, 49 Greenacres, Woolton Hill, Nr Newbury, Berks RG20 9TA)
PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and/or benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.
YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate and a confirmation detailing our Air Travel Organiser’s Licence number 4151. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
SECTION C - In respect of all bookings
Methods of Payment
Initial deposits can be made via personal debit and credit cards or bank transfers, bankers draft, cash, building society cheque or personal cheques all will be accepted, this deposit will vary depending upon the holiday costs and the components on the booking. The balance payment for the booking which will be no less than 90 days prior to departure (unless holiday components dictate earlier payments please see below) can be paid via bank transfer into our bank account, bankers draft, building society cheque, cash or personal cheque, or corporate or business credit card with an administration charge of 2.50%, or by a corporate or business debit card with an administration charge of 1.25%, these charges will be made on the total ATOL receipt/invoice, we no longer accept personal debit or credit cards for the holiday top up deposits, interim or balance payments. Certain airline fares, cruises, hotels will warrant an earlier than 90 day balance payment date, this is due to ticketing requirements that are attached to the booking, this date will be given to you at the time of booking/confirmation sent from our system, if the balance payment is not received on or before the due date given the booking will be cancelled at lose of deposit already paid plus any cancellation charge applicable at the time together with any additional suppliers charges incurred.
If the total cost shown on your invoice/ATOL receipt states that the cost of your holiday includes a promotional discount, this discount will be forfeited if the balance is not received by the due date shown on the invoice/ATOL receipt. Should your holiday subsequently get reinstated or rebooked to travel your discount will be forfeited, and your holiday will be re-costed.
Low deposit additional payments
If you have booked your holiday on Charter Travels low deposit scheme and you have to pay a further deposit by a set date, this payment must be received on or before the due date, failure to pay the balance of the deposit by cleared funds on or before the due date will automatically system generate a cancellation of the entire booking, this will result in a loss of deposit already paid together with any cancellation charges due and will be subject to our normal cancellation charges appertaining at the time.
If you cancel your booking before your balance due date you will forfeit your deposit and there will be a minimum of £100 per person cancellation charge. If you cancel after your balance due date you will be required to pay the applicable cancellation charges which will be a maximum of 100% of the cost of the travel arrangements, plus the £100 per person cancellation charge. Cheques in payment of cancellation charges should be enclosed with notification of cancellation and sent by recorded post. If the total cost shown on your invoice/ATOL receipt states that the cost of your holiday includes a promotional discount, this discount will be forfeited if the balance is not received by the due date shown on the invoice/ATOL receipt. Should your holiday subsequently get reinstated or rebooked to travel your discount will be forfeited, and your holiday will be re-costed.
It is a condition of all our holidays and travel arrangements that all travellers have taken out comprehensive travel Insurance and all travellers are adequately covered by travel insurance prior to departure, generally Travel insurance will also cover you for a holiday cancellation due to medical reasoning therefore we strongly advise the Travel insurance is in place as soon as you have made a booking. Insurance should cover but not limited to: baggage loss, personal accident, medical expenses, evacuation and repatriation, cancellation and curtailment of the holiday or part of the holiday and all associated costs you may incur. You must also purchase a specialist travel insurance policy which includes specific cover for Covid-19 related issues and incidents which may affect your Package or Travel Arrangements and, if necessary, travelling to a destination subject to a FCDO advisory against travel. It remains your responsibility to read and understand the insurance policy and ensure that it is suitable and adequate for your particular needs. Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available. Pay particular attention to ages of insured persons and any medical conditions.
MAIL - DOCUMENTS
Please note the majority of travel documentation, including original booking confirmation/invoices/amendments/schedule changes/ticket documentation/vouchers will be issued to you via email. Please check at regular times for correspondence from Charter Travel LLP as we have been notified it often goes into your junk and spam filters. Also note we will use the email address originally supplied if you change your email address it is imperative you notify us so that we can update your booking information on our system. Where it is necessary to post items for your booking unless otherwise instructed by you, all mail will be sent by second class post and Charter Travel LLP will take NO responsibility in the event of tickets lost in the post. There will be a subsequent charge for the issue of replacement documentation. You will be held responsible for any monies due and in some cases this will be the full price of the original ticket. A form of indemnity will be passed to you to claim the excess cost involved when/where possible. You can request insured special delivery for the additional cost of £20 plus suppliers charge.
CLIENTS - Making your booking and your checks
When a booking is made all final details will be sent through to you by email for you to verify what is required to be booked (referred to as our name and booking check which also has attachments sent with it) this is to be sure the booking details are accurate and correct as discussed and agreed with your consultant, this is prior to a booking being confirmed. By replying back by email and agreeing to this name and booking check you are agreeing to our booking terms and conditions as seen on this website, together with the attachments that have been sent to you (note this is not your ATOL receipt/invoice or contract). Once the booking details have been confirmed by you either verbally and then via email, the booking process will begin, after which, any alterations/amendments to the booking will be charged at the current rate appertaining at the time.
A booking has not been accepted by Charter Travel LLP until we receive your email response and an invoice has been issued from our system, your ATOL receipt/invoice/contract will be sent to you via email or post with all attachments and detailing what has been agreed to and booked, clients are requested to check their invoice details thoroughly as soon as they are received and inform Charter Travel LLP of any errors or omissions within 24 hours of invoice date by telephone, email and then registered post. This ATOL receipt/invoice is the written confirmation of your agreed confirmed verbal/emailed instruction. Charter Travel LLP will take no responsibility for invoices lost, mislaid, unread, damaged or not received within the above mentioned period. Please note your balance due date is found on the front of your ATOL receipt or confirmation invoice, no further reminders will be sent. Late payments incur an automatic late payment charge and will result in the cancellation of your booking at a loss of all monies paid to date. We reserve the right to retain all monies paid to date.
All Tickets, Vouchers and Coupons are issued and arrangements made subject to the relevant Carriers' Conditions. Copies are available on request to Charter Travel LLP. It is your responsibility to ensure that all documents are in order and that you arrive in plenty of time for checking in at the airport. Please reconfirm all flight timings outbound and inbound with the airline with which you are travelling 72 hours prior to departure. Please make a note of any reference number or contact name when reconfirming for future reference. In the case of a Passenger being refused permission to board the aircraft because of the failure to reconfirm the flight or behaviour unacceptable to the airline, no refund can be made.
SEAT AND MEAL REQUESTS
We strongly recommend that you check-in early for all flights, this can also assist with any particular seat requests you may have. Charter Travel has no control over aircraft seating, seat requests do not constitute a term of your contract with us, seat requests are the sole responsibility of the passenger. Any seat or meal requests made cannot be guaranteed and changes can occur up to departure, including paid seating or arrangements made directly with the airline. Different airlines deal with seat requests in a variety of ways and with different time scales, airlines may change their procedures during the life of your booking, schedule changes and flight updates is a normal occurrence however the seating may not be transmitted through the systems as you would expect. Although some airlines offer the facility to make seat requests online, and/or even charge for those seat requests, this is not always possible when booking a holiday through Charter Travel. Many of the holidays we offer are based on special discounted tour operator fares/ allocation fares / pre-advance & early booking package fares and due to operational reasons some restrictions may apply, such as but not limited to; airline references not being available immediately for you to login to manage your booking or pre request and pay for seating. Airline booking references will only be provided after full payment of the holiday including any refundable damage security deposit has been paid which is normally 12 weeks prior to departure, unless for fully priced published fares which are paid in full at time of booking and ticketed immediately. Online check-in may not be available to these types of reservations or reservations which includes infants. Charter Travel LLP are not responsible for any references obtained from third parties including Airlines and our suppliers as this could be incorrect or changed for a variety of reasons throughout the history and lifetime of a booking leading up to ticket issue due to many reasons such as, but not limited to; schedule changes, aircraft changes, airline cancellation of flights, airline booking class change, all of which are reported in our in-house reservation system and can only be viewed / accessed by Charter Travel LLP. Please note any advanced seating requests made in the interim with the airline direct (before Charter Travel LLP releases the reference to the client), whether paid for or free of charge, may be automatically cancelled by the airline. Charter Travel LLP do not have access to seating made by the passenger directly with the airline and will not be responsible for any monies paid directly to the airline which may not be refunded. We strongly advise you await your reference to be given by Charter Travel LLP allowing all checks and verifications to be carried out, as there is a risk you will be given an incorrect reference from other sources.
PASSPORTS, VISAS AND INOCULATIONS
All Passengers are responsible for their own Passport and Visa requirements and must check with relevant Embassies and/or Consulates. For those Passengers holding a British Subject Passport or any other nationality Passport a Visa will be required for most countries worldwide. Full 10 year Passports are now required for all countries and most countries now require Passports to be valid for at least 6 months after return landing. All children must have their own Passports. Please check with your own Doctor whether injections/inoculations are required for your chosen destination.
Note: If you renew your passport you will need to re-apply for your ESTA/ETA with your new passport details
PASSING ON DATA
Any dissatisfaction/problem regarding your travel arrangements or any other products or services sold, must be reported and put in writing to the local agent/airline immediately (please keep a copy with the management signature on it). This must also be reported to Charter Travel LLP in England immediately if any dissatisfaction or problem has occurred. We will deal with your request from England. Charter Travel LLP reserves the right to liaise with the management and/or owners to remedy the situation once notified whilst you are in the resort. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in the resort, the amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. Any dissatisfaction/correspondence/complaints still outstanding on your return must be put in writing directly to Charter Travel LLP Customer Service Dept., quoting your booking reference and all other relevant information within 28 days of returning home.
We are a Member of ABTA, membership number F8106. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at https://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
SERVICE AND AMENDMENT CHARGES ON A CONFIRMED BOOKING
In certain circumstances it is necessary to apply a service charge for the services we provide. Itemised below are the services for which we make a charge and the range of fees charged.
All monies paid by you for the air holiday package/flights shown are ATOL protected by the Civil Aviation Authority. The ATOL holders name and ATOL number are shown. For more information see the ATOL holder's Terms & Conditions.
|Cancellation (In addition to loss of deposit)
||Supplier's charge + £100.00 per person
|Name Change (If possible)
||Supplier's charge + £175.00 per person
|Date Change (If possible)
||Supplier's charge + £175.00 per person
|Late Payment Supplement, where applicable as dependent on booking rules and conditions
||Supplier's charge + £50.00 per week (up to 4 weeks and then cancellation procedures will apply)
|Refunds back to client
||£90.00 per person service fee (min £90.00 per booking)
|Amendments to confirmed bookings
||Supplier's charge + £90.00 per person service fee (min £90.00 per booking)
|Special Requests after booking has been confirmed (e.g. vegetarian meals, sky cots, etc)
||Supplier's charge + £25.00 per person (min £50.00 per booking) service fee
||Supplier's charge + £30.00 per ticket service fee
|Taking promotional vouchers
||£60.00 per person (min £120.00 per booking) service fee
|Arranging passports and visas
||Suppliers Charge + Passport/Visa fee + £50.00 per person service fee
|Pre-booking airlines seats after confirmed booking and paperwork received
||Airline charge + £30.00 per person (min £60.00 per booking) service fee
|Pre-booking specialist equipment (e.g. Ski packs etc)
||Supplier's charge + £30.00 per person (min £60.00 per booking) service fee
|Accommodation only bookings
||Supplier's charge + £60.00 per week service fee
|Bookings under £150.00 in value
||£60.00 service fee
|Late booking charge - Inside 4 weeks of travel
||Supplier's charge + £25.00 per person service fee
|Planning tailor made itineraries
||£150.00 (deducted from a confirmed booking) service fee
|Re-issue of lost or mislaid tickets/vouchers
||Supplier's charge + £60.00 per person service fee
|Re-issue of lost or mislaid ATOL receipt/invoice/insurance certificate
||£50.00 per document service fee
|International telephone/fax calls
||Cost of calls + £30.00 service fee
|Tickets dispatched by insured delivery
||Suppliers Charge + £20.00 minimum charge service fee
|Tickets dispatched by courier
||Cost of courier + £30.00 service fee
|Delivery of tickets by hand
||£10.00 + £1 per mile (min £20.00 charge) service fee
|Supplementary invoice due to surcharges/fuel surcharges/additional taxes made by airline/tour operator
||Supplier's charge + £5.00 per person service fee (max £100.00 per booking)
|Supplying information / documents to insurance companies
||£90.00 per document service fee in advance of information being supplied
Changes to Terms and Conditions
Charter Travel LLP may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site, and any changes to the terms and conditions will form part of your existing contract.
These terms and conditions are legally binding. A Court may strike out or override any part of these Terms and Conditions which it considers unreasonable, invalid or unlawful (whether an entire clause or only part of one) and enforce these Terms and Conditions as if the offending part had never been contained in it. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.